ThinkWide Digital Health Private Limited has its corporate office at SDF Building (Modul-529), GP Block, Sector V, Bidhannagar, Kolkata, West Bengal,India, 700091 incorporated under the Companies Act 2013 of India (hereinafter referred to as ThinkWide, ThinkLab, We, Us, Our). The following privacy policy explains how collected data is processed and used. This document sets out the privacy policy under which the company collects, uses, maintains, and discloses the user’s personal information when interacting with it on the website and personal information used or provided in relation to the service or SaaS services.

It is our request, therefore, that you read the following privacy policy carefully. Your acceptance and/or use or access of the services (as defined below) available through this site signifies your consent to the terms of this privacy policy. If you have any dispute with the company and our policies and practices as described herein, you must not use the services offered by the company.

1. Applicability

   This Privacy Policy is relevant to your usage of ThinkLab, the online platform, and the ThinkLab mobile application developed for smart devices, and these are referred to as the “Services” herein. This privacy policy applies to every user of the services. If you do not approve of the aforementioned policies and practices, it is recommended that you not use the services provided by ThinkWide Digital Health Private Limited.

2. Types of information being collected

   The information we might collect from you may refer to any of the following and is not restrictive of the above-mentioned methods of collection. The personal information that could be collected from you is as follows:

3. Personally identifiable information

   It is understood that users may be requested to provide Personally Identifiable Information, if necessary, and it refers to the user’s name, e-mail address, home address, and telephone number.

4. Sensitive personal information

   This could include information related to the preferred banking channel, mode of payment, credit or debit card details, a diagnostic report, and any other health-related information.

5. Non-personally identifiable information

   Non-personal identification information about the users could be gathered from them anytime they use the services available. Other non-identification information may include the type of browser used, the operating system, the portal used by the user for accessing our website or mobile application, the name of the Internet service provider, and other similar information.

6. Web browser cookies

   There are cases when the administrator may use ‘cookies’ to improve the user’s experience. The user’s web browser downloads cookies to the hard disk in order to store information on the activity of a certain site and sometimes to monitor it. You may wish to configure their browser for cookies to not be accepted or for a prompt for your permission before cookies are stored. However, it is advised that if you do so, some aspects or characteristics of the website may not completely work or respond to the user's actions.

7. Geo-location Information

   We may ask for your permission to receive location-related data from your mobile device, either periodically or while you are using our mobile application(s) for location-based services. If at some point you want to make alterations in the access or permissions granted under this Agreement that have been assigned to us or granted to us by you, you may be able to do it through the settings of your device.

Purpose of collection of information from users and how we use such information:

We may collect and use users' personal information for the following purposes:

To improve customer service,input data assists in handling customer service inquiries and support issues faster and more effectively. 

To personalize the user experience, it is possible to use the information for general use to learn from the behavior of the users as a group about the services and resources available on our website or mobile application.

To improve our website and mobile application: Such feedback may be useful to enhance our products and services<|reserved_special_token_32|> The following is another list of feedback statements that are paraphrased: We may be able to make use of the information you provide in order to increase the efficiency of our products and services.

To process payments: Accessed information about a user may be used only to fulfill their order or send utility bill statements. This information is not disclosed to any third parties other than those involved in providing the service.

To run a promotion, contest, survey, or other website or mobile application feature: To convey to the users information that they agreed to receive from us in areas that we feel would be relevant to them.

To send periodic emails: it may be used to convey information to the user and updates. It may also be used in their replies, queries, or points that they may wish to make to the faculty. When a user chooses to subscribe to receive emails from our company, he or she will receive additional emails containing information about the state of the company, updates, additional information on products or services related to the company, etc. If at some point the user wishes to unsubscribe from receiving such emails, he or she can do so through the website or the mobile application of our company.

Greater experience for your orders: We may use the data from Phlebotomists app location to provide an approximate ETA and distance when they reach an order. The proper use of this information shared is to help the client and customer make a decision in terms of purchasing solutions around the order management business processes, such as confirmation of orders, delivery notifications regarding ordered status, notification alerts in an order, or the appropriate refund requested.

How do we safeguard your information?

We will protect your information and guarantee that any data you share with us may only be disclosed as described in the terms of our license agreement. The databases and information of the company are stored on secure servers with appropriate firewalls. Every correspondence that takes place on our website is encrypted using 256-bit encryption. ThinkLab Cloud Lis will store your information electronically on its servers and those of its staff. This information may as well be transcribed into physical form from time to time as necessary for the service being provided.

ThinkLab Cloud LIS tries to take all necessary actions and precautions to ensure the protection of your Personal Information provided by you both online as well offline, where applicable in accordance with existing laws or consent given by you for processing on one side separately; that ThinkLab Cloud LIS shall implement reasonable security practices similar generic concepts like certain managerial controls commensurate with degreee nature at level including but not limited physical-technical-operational security safeguards measure within same industry standard depending upon information being collected and hosting data pertaining for enabled service features per se due business characteristic over internet server.

To employ the services, there must be a user’s account (“User Account”) that will require a username and password for authentication and security purposes. No ThinkLab Cloud LIS administrator will ever learn what your password is. It is essential that measures are put in place against anyone who is not supposed to access or know about our user account or its passwords, as well as computers and mobile phones associated with this account (including those used by other people). You should always sign out of the user account after using it, even for a short period of time. The company shall not be liable for any loss that might occur due to the unauthorized use of your account and password. You agree to make yourself responsible for all activities that take place under your user account, registered in your name. In the event of unauthorized usage on your account, you should notify the company immediately by writing an email to [email protected] . In the event of unauthorized use of your user account and password, you shall be liable to indemnify the company for any loss suffered due to such misuse.

Disclosure

ThinkLab Cloud LIS ensures that user information is only accessible to its employees, agents, and partners on a need-to-know basis. Employees are bound by confidentiality obligations. The platform assists healthcare professionals in managing and organizing this data. ThinkLab Cloud LIS may. Share records with authorities or doctors upon request. Patients can also access their information through the platform. However, ThinkLab Cloud LIS does not take responsibility for the confidentiality, security, or sharing of personal information by parties beyond our agreed terms with them. Additionally, ThinkLab Cloud LIS is not liable for security breaches caused by factors beyond its control, like government actions, hacking incidents, or technical failures.

Sharing of personal information

EXCEPT as otherwise provided in this Privacy Policy, in the terms and conditions, or in the license agreement, which we may enter into separately with you, we do not sell, trade, or rent the personal identification information of the users to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help operate our business and the website or mobile application or administer activities on our behalf, such as sending out newsletters or surveys. We will share your information with those third parties for those limited purposes, provided you have given us your permission.

Third-party websites: Users may find advertising or other content on our website or mobile application that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We don't have control over the practices and content of any website or service linked to our website or mobile application. Moreover, these sites or services, including their content and links, may constantly change. These sites and services may have their own privacy policies and customer service policies. Lastly, all other website browsing and interaction, including websites linked to our website or mobile application, are subject to that website's own terms.

Changes to this Privacy Policy: We reserve the right to make updates to this privacy policy at any time. Amendments to the policy will be posted on the main page of our site, or an email will be sent to you. We encourage frequent checking by users of this page in order to be informed about how we are helping to protect the personal information we collect. You hereby acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of the modifications.

Your acceptance of these terms: By using this website or mobile application, you signify your acceptance of this privacy policy and its terms and conditions. If you don't agree to the policy, please do not use our website or mobile application. Your continued use of the website or mobile application after posting changes to this policy will be deemed your acceptance of those changes.

Grievance Redressal: If you wish to file a complaint regarding the privacy requirements or laws, the use of, or access to any of your information, or you would like to correct any errors in your user information, kindly write to our Grievance Redressal Officer at [email protected] so that we can consider and respond to your request. Every request will be responded to within thirty (30) days from the date it is made.

Terms and Conditions: This Privacy Policy shall be read with the SaaS Services terms and conditions and/or the license agreement you may enter with us.